Complaints against renovation contractors spiked by almost half in 2021, with close to one in two of the complaints about projects not completed on time and unsatisfactory workmanship.
Last year, the industry saw 1,300 complaints, up from 869 in 2020, said the Consumers Association of Singapore (Case).
The increase was due to the prolonged shortage of manpower and raw materials arising from continued Covid-19 border restrictions, and demand for home renovation in the residential property market in 2021.
In its annual release of consumer complaint statistics on Monday (Jan 31), Case also said it has seen a significant drop in the number of complaints against the travel industry as well as the medical and medical consumables industry.
Complaints against the travel industry fell significantly from 1,800 in 2020 to 673 in 2021, with the majority of the complaints about seeking refunds for flights or tour packages that were cancelled or postponed due to Covid-19.
There were 18 complaints related to vaccinated travel lane flight bookings and bus tickets. Most of these complaints pertained to changes in flight bookings and quarantine issues.