The queue did not stop at the area near the hotel’s check-in counter. Instead, it continued after heading down the escalator. There were hotel guests, with their arms folded, waiting for their turn at the check-in counter.

The TikToker’s staycation experience did not improve once they were inside the room.

Blankets and bedsheets weren’t neatly arranged while leftovers from previous guests was still in the fridge.

A Furama City Centre spokesperson told AsiaOne: “As it is the festive peak season, we are also facing the same problems as the other hotels that have reopened recently and are running staycations during this period.

The health and safety of our guests are our utmost priority and we are constantly reviewing and refining our procedures to ensure a smooth stay for everyone.”

In December 2020, a surge in demand for staycations during the holiday season caused similar delays to hotel check-in times.

Hotel lobbies of Pan Pacific Singapore, Grand Hyatt Singapore and Four Points by Sheraton Singapore, Riverview turned into waiting areas as guests waited for hours just to check-in.

Text: Amierul Rashid/AsiaOne

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