If you live in the neighbourhoods of Ang Mo Kio, Hougang or Woodlands, you might have come across the bright and bustling TwoHerbs.
From the outside, the salon that specialises in hair loss and other scalp treatments appears ubiquitous. But behind this unassuming brand is a love story that will melt hearts—particularly those of frazzled mums.
The year was 2011. Pamela Tan and Riff Lim, then 27-year-olds, had just tied the knot and welcomed their first child earthside. While it was a time of celebration, the couple were also saddled with the anxieties of being first-time parents.
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“It was so long ago, but I can still feel the emotional rollercoaster I went through. I was depressed to be honest,” recalls Pamela. From breastfeeding difficulties to not being able to shower and wash her hair thoroughly due to confinement beliefs, the daily struggles took a toll.
“After confinement, we were trying hard to be perfect to our firstborn. I think I really gave myself too much stress, trying to be a baby whisperer, figuring out what he wants, how to make him sleep through the night and not cry,” she says.
Pamela’s post-partum hair loss compounded the stressful period. Her hair was dropping in clumps and the treatment she was on wasn’t working. Riff who was working at a hair treatment centre at the time decided he had to do something.
“Pam had a hard time during pregnancy and labour, and I didn’t want her to be worried about her hair loss issue as we already occupied enough with the new baby. I told myself I needed to find a solution,” says Riff.
Off to Google he went, unearthing troughs of information on herbal hair loss remedies. Ayurveda and TCM appeared to be time-tested systems, with highly regarded ingredients like neem, amla (Indian gooseberry) and he shou wu (Chinese knotweed) that might work.
Riff began experimenting with different combinations of ayurvedic and Chinese herbs, first using powdered versions–results were meh—before moving on to actual herbs, which were more time-consuming to cook but efficacious.
Pamela, his first guinea pig, personally experienced the positive results of Riff’s experimentation; he subsequently tried his formulation on customers at the hair treatment centre he was working at.
In the midst of things, Riff continued to be Pamela’s source of support for all baby-related responsibilities. “The most memorable time for me was when I would stay by her side in the middle of the night waiting while she pumped milk. My heart ached because it was very tiring for her,” shares the devoted husband, who also helped with night feeds and other chores.
Pamela adds, “He was very hands-on with the baby, and he was always around to help me. He was the one who engaged the best confinement lady, the one who set up my post-partum massages. He really made sure that he gave me the best he could. I’m so thankful for him.”
As Pamela’s hair loss issue abated, she encouraged Riff to start a business based on his original formulation to help others with the same problem. By 2012, Riff launched the first outlet of TwoHerbs. And the rest, as they say, is history.
Now in its 10th year, the salon has three outlets in Singapore, and can also be found in China, India, Malaysia and Indonesia. On top of treating hair loss, TwoHerbs now offers therapies for greying hair, dandruff and other scalp issues.
The pair can be spotted at the various outlets weekly, catching up with regular customers and helping out when the team is lean. Pamela who used to do marketing for a luxury watch brand handles TwoHerb’s backend administrative tasks.
While business is brisk, Riff and Pamela, by now parents to two boys aged eight and 10, place family above all else.
“I actually spend more time with family rather than on work. I am very lucky and blessed that the business doesn’t require my physical presence every day,” says Riff who allows individual outlet managers to run the show while he drives his children to and from school daily.
The family would hit the playground, beach or park every week. And when the children were younger, Pamela and Riff would take turns to accompany them in the bedroom until they dozed off.
The tight-knit clan went everywhere together until recently, when Riff and Pamela left the kids in Singapore while they attended the grand opening of TwoHerbs in Indonesia. “I only realised it when Riff said out loud that it was our first time without the boys,” Pamela says.
Riff confesses that his parenting style possibly arose from his growing up years, during which his father never had time for the kids because of work. “I’m coming up with activities and buying toys for them to make up for my childhood,” he muses.
While Riff is the “fun parent”, Pamela wears the disciplinarian hat, ensuring the children do their homework, eat their proper meals and sleep on time. “I’m the black face here,” she jests.
Even with seemingly perfect teamwork, Pamela and Riff concede that parenting inevitably comes with challenges. The loving duo occasionally disagree on discipline methods and are working on cutting back their own screen time.
“It is hard to know when to shut down the computer or put down the phone. With the business, there are new things that crop up every day. We need to tell ourselves that it can wait. And sometimes I need to pull away Riff’s phone to make him listen to me or the boys,” says Pamela.
Yet, all of the daily annoyances do not diminish the sparks between the two. While many couples bemoan the loss of romance after children, the opposite appears to be true for this pair.
“Children are a joy and add colour to our lives. For couple time, I like to have breakfast with Pam when the kids are at school. I find this the best way to spend time together,” says Riff.
Pamela agrees, “I’d say our marriage is better after kids. We are more compromising, and we see each other putting in effort for the family. We date over weekday lunches and shop for each other. Every day can be Valentine’s Day.”