In the era of smartphones, email and social media, the art of letter-writing has been fading over the years. But nothing says “I really mean it” with a handwritten card or note. Grab a pen and paper and write a letter by hand to someone whom you have never properly thanked.

Throughout life, you will have met many people, and every one of them has likely had an impact on you – perhaps a favourite teacher, or a kind old neighbour. Take the time to write a true, heartfelt letter to one of these people; you could even hand-deliver it. Let them know how your life has been changed because of their presence in it and express true thankfulness.

The service industry makes the world go round, but those in it rarely receive true thanks. The next time you interact with that auntie who prepares your meal at the hawker centre or that uncle who wiped down your table, take a moment to ask their name and then sincerely thank them for their service to you.

If you are at a retail store, thank the salesperson for helping you to find the product you were looking for. If you are at the coffee shop, thank the barista for the coffee or tea they brewed for you.

Your life would be very different without them (and your daily coffee!) in it, and they deserve to hear your genuine thanks.

You have the power of public relations in the palm of your hand — literally. Share a positive post on social media about a friend who may have accomplished something incredible or leave a review for a company or product that you truly love.

Perhaps you experienced outstanding service and someone went above and beyond for you, be it at a restaurant or a retail outlet. Small businesses will really appreciate the time and effort made to put in the good word.

Text: Monique McKenzie/bauersyndication.com.au

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